FAQ's

Our shop locally serves the following cities and surrounding areas: Oyster Bay, Oyster Bay Cove, East Norwich, Syosset, Cove Neck, Mill Neck, Bayville, Centre Island, Lattingtown, Locust Valley, Laurel Hollow, Brookville, Upper Brookville, Old Brookville, Muttontown, Mill Neck, Glen Head, Cold Spring Harbor, Roslyn Harbor,  Matinecock, and Jericho.  For more details, you can check our delivery information page on the website.

Our shop is open Monday thru Friday from 10:00AM to 7:00pm, Saturday 10:00 AM to 2:00 PM and closed on Sundays.

We offer a diverse range of floral arrangements, bouquets, plants and gift items.  Explore our website for the complete selection.  If you don’t find what you are looking for, please reach out, we are always looking to help our clients.

Periodically, we may offer promotional codes.  Check our social profiles for exclusive discounts.

We make every effort to accommodate specific delivery times, especially for funeral arrangements. Please specify your requirements when placing the order.

As a home studio, we exclusively offer delivery services and do not provide in-store pick-up options. All orders will be delivered to the specified address with care and attention to detail.

Delivery charges are determined based on the delivery location’s zip code and the distance from our home studio. This ensures a fair and accurate calculation tailored to your specific delivery area.

In certain situations, we may need to make substitutions to maintain the overall aesthetic and value of your arrangement. See our substitution policy for more details.

While we can’t guarantee exact delivery times, we strive to accommodate your preferences and typically deliver within four hours. Simply include your preferred time in the special instructions box at checkout, and we’ll do our very best to make it happen. For timely deliveries during the busy holiday season, we kindly recommend placing your order at least one day in advance.

Yes, same-day delivery is available for orders placed before 2:00 PM.

After placing an order, you will receive an order confirmation via email. You can also track your order on our website.

Changes to orders can be accommodated within a certain timeframe. Contact us immediately for assistance.

In the event of cold weather conditions, if no one is home, we will make every effort to leave the flowers with a neighbor. If this is not possible or advisable, we will bring the arrangement back to our studio and promptly contact you to reschedule the delivery at a more suitable time. Your satisfaction and the well-being of your floral arrangement are our top priorities.

Typically, we do not contact the recipient before delivery to maintain the element of surprise. However, you can request this service when placing your order.

While we strive for accuracy, variations may occur based on seasonal availability. Rest assured, the overall style and theme will be maintained.

You can track the status of your order by contact us directly.

Yes, we do offer services for weddings and events. Additionally, we have recently expanded our offerings to include pop-up services for the holidays. If you have specific inquiries or would like to discuss your event needs, please feel free to reach out to us, and we’ll be delighted to assist you in creating memorable floral arrangements for your special occasions.